Delivery and Shipment Policy

2. What you receive

When you purchase a course, you receive a personal, non-transferable license to access digital learning materials, which may include:

• On-demand video lessons streamed through the Platform.
• Downloadable PDF attachments and supplementary materials, where provided.
• Access to your student dashboard to track progress and resume lessons.
• Preview content for selected courses before purchase, where available.

3. How digital delivery works

All products are fulfilled digitally. There is no physical shipment, courier, or postal delivery involved.

Upon successful payment confirmation and a verified email address on your account, your enrollment is activated automatically and course access is granted through your Gadaou.AI account on learn.gadaou.ai.

4. Delivery timeframe

• In most cases, access is available within minutes of payment confirmation.
• If email verification is required before paid access, complete verification using the link sent to your registered email address.
• In rare cases involving manual review, payment verification, or technical checks, access may take up to 24 hours. We will contact you if a delay is expected.
• No shipping or handling time applies because no physical items are dispatched.

5. Account and technical requirements

• A registered Gadaou.AI account with a verified email address.
• A compatible, up-to-date web browser and a stable internet connection.
• A device capable of streaming video (desktop, laptop, tablet, or smartphone).
• You are responsible for any data charges or connectivity costs from your internet provider.

6. Delivery confirmation

Your purchase is confirmed when the order appears in your account and the enrolled course is listed under “My learning” on your dashboard. You can begin lessons immediately once access is active.

We do not issue physical delivery notes or shipping receipts. Your order record on the Platform serves as proof of digital delivery.

7. Failed or delayed access

If you completed payment but cannot access your course, please try the following before contacting us:

• Confirm your email address is verified.
• Sign out and sign back in, then check “My learning”.
• Clear your browser cache or try a different browser or device.
• Allow up to 24 hours for enrollment to appear after payment.

If access is still unavailable, contact us with your account email, course name, and payment date. See Section 10 for contact details.

8. Geographic availability

Our digital courses are available to learners worldwide wherever the Platform is accessible online. Prices displayed in the catalog and at checkout are in Egyptian pounds (EGP) unless otherwise stated.

You are responsible for complying with any local laws that apply to accessing online educational content in your country.

9. No shipping fees

Because all products are delivered digitally, no shipping, handling, customs, or delivery charges apply to any purchase on learn.gadaou.ai.

10. Contact us

For questions about course access, delivery, or enrollment, reach us at:

• Email: admin@gadaou.ai
• Mobile (Egypt): +20 10 55050411
• Office address: 7 Ghertana Street, Roxi, Masr El Gedida, Cairo, Egypt
• WhatsApp: +20 10 55050411
• Instagram: @gadaou.ai